Shipping and Delivery Policy
At Excursion2India, we specialize in offering customized travel experiences, including tour packages, hotel bookings, transfers, and guided excursions. Since we primarily deal in digital and service-based products, our “shipping” refers to the timely delivery of confirmed itineraries, travel documents, and booking vouchers.
1. Nature of Services
Excursion2India does not ship physical goods. All our services are related to travel bookings, which include:
Tour confirmations
Hotel and transport vouchers
E-tickets for flights/trains
Visa assistance (where applicable)
Travel itineraries
2. Delivery Timeline
Upon successful payment and booking confirmation, all relevant travel documents will be delivered via email within 24–72 hours, depending on the type of service.
In case of custom itineraries, document delivery may take up to 5 working days.
3. Mode of Delivery
All confirmations, tickets, and travel-related documents will be delivered electronically via:
Registered email address
WhatsApp (on request)
Download link (if applicable)
No physical courier or postal delivery is applicable.
4. Non-Receipt of Documents
If you do not receive your travel documents within the specified time:
Please check your spam or promotions folder.
Contact us immediately at [email protected] or call +91-9875310291
We will resend the documents promptly after verification.
5. Incorrect Email Address
Excursion2India will not be responsible for non-receipt of documents due to:
Typographical errors in your submitted email address.
Inaccessibility to your email/WhatsApp at the time of delivery.
Please double-check all contact details before finalizing your booking.
6. Modifications and Delays
If there is any change in travel plans (by you or due to external factors), the delivery timeline of updated documents may vary accordingly.
We aim to keep you informed in real-time of any delays due to:
Rescheduling by airlines or hotels
Force majeure events (natural calamities, political unrest, etc.)
7. Customer Support
Our travel experts are available to assist you with any delivery-related concerns:
Email: sales@excursion2india.com
Phone/WhatsApp: +91-9875310291
Working Hours: Monday to Saturday, 10:00 AM – 6:00 PM IST